https://www.kff.org/health-costs/health-policy-101-employer-sponsored-health-insurance/ A few years ago I spent a long stretch building a direct-to-employer product, which meant a lot of my time was spent across the table from employers and working side-by-side with brokers. I was sitting with HR leaders and CFOs listening to what kept them up at night about their health benefits. I heard the same story enough times that I stopped thinking of it as one company's problem and s

One of the easiest traps for healthcare professionals to fall into is blaming the very people they are serving for breaking the system, over-utilizing care, not taking care of themselves, or behaving poorly and acting in a way where they will never be satisfied. Walk into any emergency room and I will almost guarantee that you will find a jaded old ER nurse who could complain for hours about the homeless frequent flyer who keeps acting out or the “entitled” patient who lives

Since stepping away from my CEO role, I've found myself spending a lot more time scrolling on LinkedIn than I should. My feed is filled with people pointing fingers and provocative posts about why Healthcare in the U.S. is broken and why it’s this group of stakeholder’s fault. One post says hospitals are the problem because prices are out of control. The next argues insurance “cartels” exist only to deny care. Then someone blames “ruthless” private equity for destroying clin

Why empathy, alignment, and real-world execution matter more than perfect plans. Senior leaders don’t wake up thinking, “I hope we get a new strategic framework today.” They wake up thinking, “Will this actually help my patients, my staff, and my bottom line?” That’s the gap I see over and over in healthcare: we invest huge energy in strategy decks, project plans, timelines and gantt charts, but far less in showing people we actually care about what happens when the slides en